We want you to be completely satisfied with your purchase from Byrdware, LLC. If for any reason you're not, we accept returns and exchanges within 14 days of delivery. To initiate a return or exchange, please email us at info@byrdwares.com with your order number and reason for return/exchange. Please note that all items must be in new, unused condition with all original tags and packaging. We do not refund shipping costs, and the customer is responsible for all return shipping fees. Once we receive the returned item, we will process your refund or exchange within 7-10 business days.